The Rise of Toll Tag Scams: How to Protect Yourself

As toll roads become more common across the country, the usage of toll tags is at an all-time high. These devices allow drivers to pass through toll booths without stopping, making their journeys faster and more convenient. However, with this increased reliance on technology, a disturbing trend is emerging: toll tag scams. Understanding how these scams work, recognizing their signs, and knowing how to protect yourself can save you from becoming a victim.

Understanding Toll Tag Scams

Toll tag scams typically involve fraudulent schemes where scammers trick individuals into providing their personal information, such as credit card details or Social Security numbers. These scams often masquerade as legitimate communication from toll agencies. Scammers might contact victims through phone calls, emails, or text messages, claiming that there are issues with their toll accounts or that they need to update their payment information.

The scam may start with an unsolicited message that states your toll tag has been suspended or that you owe money. This can create panic and lead individuals to provide sensitive information without verifying the legitimacy of the sender.

Common Signs of a Scam

Recognizing the signs of a toll tag scam can help you remain vigilant. Here are a few red flags to be aware of:

1. Unsolicited Communication: Be cautious of calls or messages that you did not initiate. Legitimate companies usually do not reach out in this manner for account information.

2. Urgent Language: Scammers often use panic-inducing language to make you act quickly. If a message states you must act urgently to avoid penalties, it's worth investigating further.

3. Grammar and Spelling Mistakes: Many scam messages contain errors. A legitimate organization will typically present information clearly and professionally.

4. Requests for Personal Information: Legitimate toll services will never ask for sensitive information like Social Security numbers over the phone or via email.

5. Generic Greetings: If a message addresses you as "Dear Customer" rather than using your name, this may be a sign of a scam.

   
   

Staying alert to these indicators can help you avoid being drawn into a scam.

How to Protect Yourself from Toll Tag Scams

Fortunately, there are several practical steps you can take to protect yourself from toll tag scams:

1. Verify Contact Information: If you receive an unsolicited call or message, do not provide any personal details. Instead, hang up or delete the message and contact your toll service directly using the phone number on their official website.

2. Use Official Websites: Always access your account through the official toll agency website, rather than clicking on links provided in messages. Bookmark the site for easy access in the future.

3. Educate Yourself: Stay informed about common scams and tactics used by fraudsters. Awareness can significantly reduce your risk of falling victim.

4. Report Suspicious Activity: If you receive a suspected scam message or call, report it to the toll agency and local law enforcement. Alerts can help protect others in your area.

5. Use Two-Factor Authentication: If your toll service offers two-factor authentication (2FA), use it. This additional layer of security can prevent unauthorized access to your account.

   
   

Steps to Take if You Suspect You've Been Targeted

If you suspect you may have been targeted by a toll tag scam, act quickly to minimize potential damage:

1. Monitor Your Accounts: Regularly check your bank and toll accounts for unauthorized transactions or changes.

2. Change Your Passwords: If you provided login information, change your passwords for your toll account and other relevant accounts immediately.

3. Enable Alerts: Set up transaction alerts for your bank accounts to notify you of any activity, making it easier to detect potential fraud.

4. Consider Identity Theft Protection: If you’ve shared sensitive personal information, consider enrolling in an identity theft protection service that can help monitor your information and alert you to suspicious activity.

5. Seek Advice and Assistance: If uncertain, consult with your bank or financial advisor regarding the best steps to take following a scam.

   
   

Staying proactive and informed is your best defense against toll tag scams. By understanding how these scams work and keeping your personal information secure, you can enjoy the convenience of toll roads without fear of fraud.

Bob Brooks is the host of the Prudent Money Radio Show, heard every weekday from 3:00 PM - 3:30 PM on FM Radio 91.3 KDKR