top of page
Search
  • Writer's pictureBob Brooks

TikTok is no Amazon.com for Dog Grooming – A Lesson on Refund Policies


We love Beau, our Boxer (pictured above). However, unlike other boxers we have had in the past, Beau sheds quite a bit. My wife constantly looks for a better way to manage those little hairs that follow us everywhere we go. I say to myself, how did Beau’s hair get into my car when he hasn’t ever been there?


One day, I saw an ad for what appeared to be the answer. It was a dog grooming system that had a vacuum. You simply run the brush that was hooked up to that vacuum, and it sucks up every last piece of hair. Let’s just say it was not cheap. (Even though I am supposed to know better, even I can get sucked into a bad deal – no pun intended).


I received the product. The noise, of course, scares Beau, and let’s just say that the vacuum is less than spectacular – at least for short-haired dogs. So, I emailed the support team. They emailed me back and said to make sure that I checked the refund policy. The refund policy says:


To initiate a return, please contact us at Support@purrifi.com. If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Please note, items sent back to us without first requesting a return will not be accepted.

Of course, I would have received no refund because I would have sent it back (at my expense) without requesting a return. She failed to mention that fine print stated in part of the refund policy as she is telling me to check out the refund policy and understand it at the same time. By the way, if you are stuck with shipping, the shipping cost is approximately ½ the cost of the item. Here is where they wanted me to ship it:


Kindly send your return to:

Room 301, Building 4, No. 100,

Limin Road, Jinxiaotang,

Fenggang, Dongguan, Guangdong

What are the chances of it even getting there?

Then, my favorite part of the refund policy:


We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, your item must be unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How do you know it works if you can’t try it out? You wouldn’t keep it without trying it out. Proof of Purchase? There was no receipt with the order.

Moral of the Story -


The problem is that we get comfortable with the wonderful world of Amazon.com, where everything is customer service-driven, and returns are easy. Refund policy? Who needs to read that? I have noticed that most of the advertised items on Tik Tok are “sensationalized, game changers, a new and better way of doing something.” Consumers are probably enticed to make a purchase in hopes of the next great thing or to solve a nagging problem. All I have to say is, buyer, beware and check the fine print.



Bob Brooks is the host of the Prudent Money Radio Show heard every weekday from 3:00 PM - 3:30 PM on FM Radio 91.3 KDKR

Comments


bottom of page